Refunds are reviewed after an order issue or approved return.
If a refund is approved, it will be issued to the original payment method used for the order. The time required for the refund to appear may vary depending on the payment provider or financial institution.
Damaged, incorrect or defective items
If Park Envy made an error with your order or an item arrives damaged or defective, email support@park-envy.com with the order details and supporting photos. Once reviewed, we may offer a replacement, refund or another appropriate resolution.
Return-related refunds
Please contact Park Envy before returning any merchandise. Items sent back without prior approval may not be eligible for refund. Approved returns should be sent back in the condition described in the return instructions we provide.
Shipping charges
Original shipping charges are generally not refundable unless the refund is related to a Park Envy fulfillment error, damaged item or another situation where we determine reimbursement is appropriate.
Order cancellations
If you need to request a cancellation, email support@park-envy.com as soon as possible. Because orders are prepared in-house, we cannot guarantee cancellation after production or fulfillment has begun.